Alhena AI

About Alhena AI

Alhena helps ecommerce brands turn discovery, shopping and customer support into a connected customer experience. Its AI shopping assistant answers product questions, recommends relevant products and guides shoppers through purchase decisions. AI support agents resolve routine enquiries, handle order and returns workflows, and hand complex issues to human teams with context. The platform supports web chat, email, social messaging and voice, with responses grounded in each brand's product catalogue, policies and knowledge. Alhena also offers agent assist, review management, AI visibility tools for discovery in ChatGPT, Gemini and Perplexity, and analytics to measure customer experience and revenue impact. It connects with ecommerce platforms and helpdesks including Shopify, WooCommerce, Salesforce, Zendesk, Gorgias and Intercom.

Services

• AI shopping assistants and personalised product discovery
• Customer service automation and order support
• AI visibility in ChatGPT, Gemini and Perplexity
• Voice AI and social commerce
• Agent assist and review management
• Customer experience and revenue analytics